Technical Support

FFE Ltd is proud to be able to offer a high level of Technical Support to all our customers, from distributors to end-users, regarding any aspect of our range of Fireray® Optical Beam Smoke Detectors and Talentum Flame Detectors. 

Our Technical Support includes:

  • Reviewing and advising on correct installation and alignment of FFE Beam Detectors and Flame Detectors
  • Troubleshooting problems during the operation of Beam and Flame Detectors after correct installation and alignment
  • Advising the attributes of various types of Beam and Flame Detectors to suit different applications
  • Explaining good installation and operation practice for Beam and Flame Detectors

On a proactive level, Fireray or Talentum product training is available to any FFE customer including installers, distributors and end users and can be arranged with your FFE Sales Manager or by contacting FFE directly. Each training course is modular and the duration can be agreed according to the customer’s requirements.

These personalised training courses can be targeted to all levels; Directors, Sales & Marketing or Technical, and are tailored for mixed audiences too. They include information on Technical Support as well as Troubleshooting for advanced users.

In the UK, courses are typically delivered at the FFE Headquarters in Hitchin, Herts. For other venues, including overseas, please discuss with your Sales Manager.

Technical Support

t: +44 (0) 1462 444 783
e: [email protected]

Certificates

RMA Request

Should you need to return a product to us, please email [email protected]

Latest blogs

Fireray

Halma becomes @Euralarm’s latest new member https://t.co/7GDq80O66F via @ifsecglobal
Very busy #MondayMorning for us. Setting up the stand for @FireSafetyEvent taking place at the @thenec #Birmingham.… https://t.co/y4y5VxhqlM
Do you see what I see? 👀 @SpaceAgeElect have our #FirerayOne on display. #SpaceAge #team supporting @AFAA and… https://t.co/JHv1B2W75f
Our team will be @FireSafetyEvent next week - Stand FS52. If you didn't already know it's @thenec #Birmingham 9-11… https://t.co/5SSRgUhbtq
We’re #hiring a #PrincipleSoftwareEngineer for our R&D team in #Hitchin. If you like to develop SaS platform micros… https://t.co/p5BufQDzBf

Talentum

Halma becomes @Euralarm’s latest new member https://t.co/xSlXpKJR1c via @ifsecglobal
Yes it does 😀 https://t.co/eeBZ8f7jTj
Very busy #MondayMorning for us. Setting up the stand for @FireSafetyEvent taking place at the @thenec #Birmingham.… https://t.co/ZblGjP8GAg
Our team will be @FireSafetyEvent next week - Stand FS52. If you didn't already know it's @thenec #Birmingham 9-11… https://t.co/KrnVwInrax