Technical Support

FFE Ltd. Is proud to offer technical support for any issues with our Fireray Optical Beam Smoke Detectors or our Talentum Flame Detectors. Please select your product below to be re-directed to helpful resources:

Fireray One
Fireray 5000
Fireray 3000
Fireray 50R/100R
Fireray 3000 Exd

Talentum IR2
Talentum IR3
Talentum UV/IR2
Single IR Rear Viewing Spark Detector
Flame Sensor Test Unit

For any further assistance please email into our dedicated team at: [email protected]

Training
Fireray or Talentum product training is available to any FFE customer including installers, distributors and end users and can be arranged with your FFE Sales Manager or by contacting FFE directly. Each training course is modular and the duration can be agreed according to the customer’s requirements.
These personalised training courses can be targeted to all levels; Directors, Sales & Marketing or Technical, and are tailored for mixed audiences too. They include information on Technical Support as well as Troubleshooting for advanced users.

In the UK, courses are typically delivered at the FFE Headquarters in Hitchin, Herts. For other venues, including overseas, please discuss with your Sales Manager.

Technical Support

Certificates

ISO 9001:2015, ISO 14001: 2015 EMS 544780
OHSAS 18001:2017 OHS 580021

RMA Request

Should you need to return a product to us, please email:
[email protected]

Latest blogs

Fireray

⚠️WEBINAR - FFE Ltd & Apollo Fire Detectors⚠️ Let's put Beam Detector myths to bed: experts answer the questions th… https://t.co/s1kZOeZsfM
Still time to register for our PROTECTING LARGE PREMISES FROM FIRE WEBINAR. Sign up here👉https://t.co/Ypd9Oo3sC6… https://t.co/OdNZyoVW7b
⚠️WEBINAR⚠️ This webinar will explain the key benefits of protecting large premises with optical beam detection. R… https://t.co/3aiJrMWgyA
Our 3D printers working overtime to produce the Face Visor Frames to help protect our front-line Doctors and Nurses… https://t.co/gj0HUb77tj

Talentum

Our 3D printers working overtime to produce the Face Visor Frames to help protect our front-line Doctors and Nurses… https://t.co/hnNGhMByTC
We are working with @TexecomLtd @ApolloFireEMEA and #Palintest to produce Face Visor Frames for the #NHS . Our 3D… https://t.co/Qwxb1GhuD7
An update on our response to COVID-19 As the situation continues to evolve it is important that we are prepared to… https://t.co/SbV9jxYpJa
What a RACE🤯! Look what happens when the @Bloodhound_LSR, @F1 car, @Bugatti #Chiron and a standard car all go head… https://t.co/bmkJEt97Os