Technical Support

FFE Ltd. Is proud to offer technical support for any issues with our Fireray Optical Beam Smoke Detectors or our Talentum Flame Detectors. Please select your product below to be re-directed to helpful resources:

Fireray One
Fireray 5000
Fireray 3000
Fireray 50R/100R
Fireray 3000 Exd

Talentum IR2
Talentum IR3
Talentum UV/IR2
Single IR Rear Viewing Spark Detector
Flame Sensor Test Unit

For any further assistance please email into our dedicated team at:

Fireray or Talentum product training is available to any FFE customer including installers, distributors and end users and can be arranged with your FFE Sales Manager or by contacting FFE directly. Each training course is modular and the duration can be agreed according to the customer’s requirements.
These personalised training courses can be targeted to all levels; Directors, Sales & Marketing or Technical, and are tailored for mixed audiences too. They include information on Technical Support as well as Troubleshooting for advanced users.

In the UK, courses are typically delivered at the FFE Headquarters in Hitchin, Herts. For other venues, including overseas, please discuss with your Sales Manager.

Technical Support


ISO 9001:2015, ISO 14001: 2015 EMS 544780
OHSAS 18001:2017 OHS 580021

RMA Request

Should you need to return a product to us, please email:

Latest blogs


Only by facing up to the problems, can we hope to find solutions, and we did it 😁 #LightCancellationTechnology™? 🤯…
Would you like to know more about #BeamSmokeDetectors?🤔 Operating characteristics, installation or commissioning; t…
We are #recruiting 👍. We currently have #vacancies for the following positions: #JuniorProductManager
#FirerayOne #BeamDetector has a laser for #rapidalignment, Doesn’t go into #alarm if the sun shines onto it, Tracks…
⭐️Fireray One⭐️Built in laser alignment🤯. Roughly point the laser onto the reflector and it will do the hard work f…


We are #recruiting 👍 We currently have #vacancies for the following positions: #AssistantComplianceManager
Our 3D printers working overtime to produce the Face Visor Frames to help protect our front-line Doctors and Nurses…
We are working with @TexecomLtd @ApolloFireEMEA and #Palintest to produce Face Visor Frames for the #NHS . Our 3D…
An update on our response to COVID-19 As the situation continues to evolve it is important that we are prepared to…
What a RACE🤯! Look what happens when the @Bloodhound_LSR, @F1 car, @Bugatti #Chiron and a standard car all go head…