Technical Support

FFE Ltd. Is proud to offer technical support for any issues with our Fireray Optical Beam Smoke Detectors or our Talentum Flame Detectors. Please select your product below to be re-directed to helpful resources:

Fireray One
Fireray 5000
Fireray 3000
Fireray 50R/100R
Fireray 3000 Exd

Talentum IR2
Talentum IR3
Talentum UV/IR2
Talentum Spark

Flame Sensor Test Unit

For any further assistance please email into our dedicated team at: technical@ffeuk.com

Training
Fireray or Talentum product training is available to any FFE customer including installers, distributors and end users and can be arranged with your FFE Sales Manager or by contacting FFE directly. Each training course is modular and the duration can be agreed according to the customer’s requirements.
These personalised training courses can be targeted to all levels; Directors, Sales & Marketing or Technical, and are tailored for mixed audiences too. They include information on Technical Support as well as Troubleshooting for advanced users.

In the UK, courses are typically delivered at the FFE Headquarters in Hitchin, Herts. For other venues, including overseas, please discuss with your Sales Manager.

Technical Support

Certificates

ISO 9001:2015, ISO 14001: 2015 EMS 544780
ISO 45001:2018 OHS 580021

RMA Request

Should you need to return a product to us, please email:
warranty@ffeuk.com

Latest blogs

Fireray

This week we have released two NEW videos on our FFEAcademy, watch here now at: https://t.co/1PC0HkeWoh Simply go… https://t.co/iQPWnC5UmF
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REGISTER HERE 👉https://t.co/v7kGgfMeCo Open Area #SmokeDetection using Optical Beams in compliance with #BS5839. Th… https://t.co/izT7WX2bnM
#FirerayOne #BeamSmokeDetector 👉 https://t.co/LBhHDP30Kt Drastically reduces maintenance input and false alarms, sa… https://t.co/wt5MQ3D8z4
This week we have released two NEW videos on our FFEAcademy, watch here now at: https://t.co/ZWRntYRum7 Simply go… https://t.co/YFDOY75qgx
This week we have released two NEW videos on our FFEAcademy, watch here now at: https://t.co/lzVuCIFHLp Simply go… https://t.co/Aexd7qNO7y

Talentum

This week we have released two NEW videos on our FFEAcademy, watch here now at: https://t.co/taAWw6gnlm Simply go… https://t.co/DiSx0ODSjm
This week we have released two NEW videos on our FFEAcademy, watch here now at: https://t.co/tBYoBov7fC Simply go… https://t.co/dYTNlYPkG3
This week we have released two NEW videos on our FFEAcademy, watch here now at: https://t.co/Pobl1wD1Na Simply go… https://t.co/CAv6u9BPQW
This week we have released two NEW videos on our FFEAcademy, watch here now at: https://t.co/s4tgEpMXPV Simply go… https://t.co/MZzXvN38tb
Our FREE #CPD Seminar "Using #FlameDetection in compliance with #BS5839-1" is now FULLY BOOKED 😁. Registration onl… https://t.co/m77HAG4lkb