Technical Support

FFE Ltd is proud to be able to offer a high level of Technical Support to all our customers, from distributors to end-users, regarding any aspect of our range of Fireray® Optical Beam Smoke Detectors and Talentum Flame Detectors. 

Our Technical Support includes:

  • Reviewing and advising on correct installation and alignment of FFE Beam Detectors and Flame Detectors
  • Troubleshooting problems during the operation of Beam and Flame Detectors after correct installation and alignment
  • Advising the attributes of various types of Beam and Flame Detectors to suit different applications
  • Explaining good installation and operation practice for Beam and Flame Detectors

On a proactive level, Fireray or Talentum product training is available to any FFE customer including installers, distributors and end users and can be arranged with your FFE Sales Manager or by contacting FFE directly. Each training course is modular and the duration can be agreed according to the customer’s requirements.

These personalised training courses can be targeted to all levels; Directors, Sales & Marketing or Technical, and are tailored for mixed audiences too. They include information on Technical Support as well as Troubleshooting for advanced users.

In the UK, courses are typically delivered at the FFE Headquarters in Hitchin, Herts. For other venues, including overseas, please discuss with your Sales Manager.

Technical Support

t: +44 (0) 1462 444 783
e: [email protected]

Certificates

RMA Request

Should you need to return a product to us, please email [email protected]

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