Technical Support

FFE Ltd. Is proud to offer technical support for any issues with our Fireray Optical Beam Smoke Detectors or our Talentum Flame Detectors. Please select your product below to be re-directed to helpful resources:

Fireray One
Fireray 5000
Fireray 3000
Fireray 50R/100R
Fireray 3000 Exd

Talentum IR2
Talentum IR3
Talentum UV/IR2
Single IR Rear Viewing Spark Detector
Flame Sensor Test Unit

For any further assistance please email into our dedicated team at: technical@ffeuk.com

Training
Fireray or Talentum product training is available to any FFE customer including installers, distributors and end users and can be arranged with your FFE Sales Manager or by contacting FFE directly. Each training course is modular and the duration can be agreed according to the customer’s requirements.
These personalised training courses can be targeted to all levels; Directors, Sales & Marketing or Technical, and are tailored for mixed audiences too. They include information on Technical Support as well as Troubleshooting for advanced users.

In the UK, courses are typically delivered at the FFE Headquarters in Hitchin, Herts. For other venues, including overseas, please discuss with your Sales Manager.

Technical Support

Certificates

ISO 9001:2015, ISO 14001: 2015 EMS 544780
ISO 45001:2018 OHS 580021

RMA Request

Should you need to return a product to us, please email:
warranty@ffeuk.com

Latest blogs

Fireray

From all of us at FFE! ⭐️ #RamadanKareem https://t.co/VFX4Yl7olX
NEW FEATURE ALERT! 🔥 Our image gallery is now live for you to take a closer look at our products and download imag… https://t.co/8rVDKwmdko
Introducing the Fireray One: Our stress-free beam detector. It’s incredibly simple to install, set up and maintain,… https://t.co/W2tOGldtHn
Stop scrolling! we’re pleased to announce the launch of our #NEW #FFE #Academy🤯. Learn more about our products and… https://t.co/agnpohMAYz
🤔DID YOU KNOW? #Condensation has a similar effect to smoke. Your #BeamDetector may go into false alarm. Not with ou… https://t.co/cFil1bwXrN
Only by facing up to the problems, can we hope to find solutions, and we did it 😁 #LightCancellationTechnology™? 🤯… https://t.co/NXgaZ1CQsy

Talentum

From all of us at FFE! ⭐️ #RamadanKareem https://t.co/4UprmM9WK7
NEW FEATURE ALERT! 🔥 Our image gallery is now live for you to take a closer look at our products and download imag… https://t.co/DFeFp8SRMq
Safety First! You should test your Talentum 🔥 The best way to do this is with our Talentum Test Unit Find out more… https://t.co/DK5zUD7fy8
Stop scrolling! we’re pleased to announce the launch of our #NEW #FFE #Academy🤯. Learn more about our products and… https://t.co/Ne8oMkciaN
We are #recruiting 👍 We currently have #vacancies for the following positions: #AssistantComplianceManagerhttps://t.co/pCbFgMhOHM