An update on our response to COVID-19

An update on our response to COVID-19

As the COVID-19 situation evolves we wanted to keep you up to date with the latest measures we are taking as a business to ensure we are able to provide our services in a responsible and safe manner. We would like to assure you that our primary concern as a business remains the health, wellbeing and safety of our colleagues, customers, suppliers and their families.

We would like to inform you that as of Wednesday 1st April, our business will be observing a four day working week (Monday to Thursday), and from that time we will only be able to provide support via email. Our staff will endeavour to support our customers every weekday therefore we ask for your understanding at this time if you experience our response times being slower than usual.

Outlined below is our present state and any expected disruption:

Availability of product

We are working closely with all our suppliers to ensure that stock continues to be available for our customers. Our manufacturing facility is currently working at near full capacity and is successfully meeting the demand. As this is a very dynamic situation, we will keep you informed of any impacts as they unfold.

Shipment of orders

We are working to ensure that shipments continue to be delivered to our customers within our standard lead times. However, please be aware that there will be no shipments on a Friday until further notice.  If you have any questions or require a substantial order, please get in touch with your account manager to discuss the implications.

How we will continue to serve you

We strive to maintain our business operations with minimal impact to the service you have come to expect. To mitigate risk, we are taking the necessary steps to protect our employees therefore where possible we have asked that they work from home. This means for us to handle your queries efficiently we ask that you continue to contact us via the following email addresses:

Sales queries: [email protected]

Finance queries: [email protected]

To place an order: [email protected]

Technical support: [email protected]

For all other enquiries: [email protected]

We thank you for your understanding, we are doing all we can to maintain normal business throughout these unprecedented circumstances. 


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