FFE enjoys an excellent reputation in a number of industries, from protecting the next generation in schools, colleges and universities, to securing the future of some of the world’s most historic buildings.
If you've purchased a Talentum between April 2017 and June 2020, a small percentage of devices may be at risk of requiring recalibration.
To understand if this affects your device, we strongly suggest you test your device with the upgraded Flame Test Unit, which can be purchased directly from FFE. Alternatively, if you own a Flame Test Unit please obtain your free of charge adaptor before testing.
If a fault is discovered, your device will be eligible for a warranty replacement.
Should you need to return a product to us, require an adaptor or Flame Test Unit please fill out our online form.