FFE is a global innovator in the design and the manufacture of world class fire detection solutions. Trusted by installers, distributors and organisations for over 40 years, our Talentum®, Fireray®, Aviation Fire Extinguishers and Vibration Switches help to protect high value buildings and assets. Our commitment to fire detection and prevention led to the development of the world’s leading smoke detection beam, Fireray® the favoured choice of many of the world’s leading smoke detection distributors and installers. Our Talentum® range was developed to provide early detection for industries where fast flame detection is critical.
Our solutions are designed and manufactured in the UK and our customers are fully supported by our team of fire protection experts. We provide consultancy, training and full technical support, so that you always have peace of mind in knowing that your assets are given the best possible protection from fire.
If you've purchased a Talentum between April 2017 and June 2020, a small percentage of devices may be at risk of requiring recalibration.
To understand if this affects your device, we strongly suggest you test your device with the upgraded Flame Test Unit, which can be purchased directly from FFE. Alternatively, if you own a Flame Test Unit please obtain your free of charge adaptor before testing.
If a fault is discovered, your device will be eligible for a warranty replacement.
Should you need to return a product to us, require an adaptor or Flame Test Unit please fill out our online form.
As the COVID-19 situation evolves we wanted to keep you up to date with the latest measures we are taking as a business to ensure we are able to provide our services in a responsible and safe manner. We would like to assure you that our primary concern as a business remains the health, wellbeing and safety of our colleagues, customers, suppliers and their families.
Sales queries: firstname.lastname@example.org
Finance queries: email@example.com
To place an order: firstname.lastname@example.org
Technical support: email@example.com
For all other enquiries: firstname.lastname@example.org
Our manufacturing facility is currently working at near full capacity and is successfully meeting the current demand and we are working to ensure that shipments continue to be delivered to our customers within our standard lead times.
We will keep you updated on any changes to our services. On behalf of all of us at FFE, we send you our best wishes for your safety and health.
Read full summary here: https://www.ffeuk.com/news/update-our-response-covid-19-0