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Technical Support
Fire Fighting Enterprises Ltd is proud to be able to offer a high level of Technical Support to all our customers, from distributors to end-users, regarding any aspect of our range of FIRERAY® Optical Beam Smoke Detectors.
Our Technical Support includes:
- Reviewing and advising on correct installation and alignment of FFE Beam Detectors
- Troubleshooting problems during the operation of Beam Detectors after correct installation and alignment
- Advising the attributes of various types of Beam Detector to suit different applications
- Explaining good installation and operation practice for Beam Detectors
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Training
On a proactive level, FIRERAY® product training is also available to any FFE customer including installers, distributors and end users and can be arranged with your FFE Sales Manager or by contacting FFE directly. Each training course is modular and the duration can be agreed according to the customer’s requirements.
These personalised training courses can be targeted to all levels; Directors, Sales & Marketing or Technical, and are tailored for mixed audiences too. They include information on Technical Support as well as Troubleshooting for advanced users. An example of the training material can be downloaded from the Resource Centre on the right of this page.
In the UK, courses are typically delivered at the FFE Headquarters in Hitchin, Herts. For other venues, including overseas, please discuss with your Sales Manager. |
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FIRERAY® Training Modules
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Frequently Asked Questions |
If you have any questions about Beam Detectors, the FIRERAY® products or our company, try our FAQ page ...
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Contact Technical Support |
UK
Tel: +44 (0) 1462 444 783
Email: technical@ffeuk.com
USA
Tel: 866-FIRERAY
(+1-866-347-3729)
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Disclaimer: Compliance to National Codes of Practice or any other applicable design standards remain the responsibility of the FFE customer and their system designer. Although Fire Fighting Enterprises Ltd. Engineers may provide assistance to achieve a satisfactory beam installation during Technical Support, the customer will remain responsible for installing, commissioning and maintaining the system.
Copyright © 2008-2012 Fire Fighting Enterprises Ltd.
All rights reserved except permission granted to reproduce for personal and educational use only. Commercial copying, hiring, lending is prohibited.
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